For more information about any of our lettings procedures or if you are thinking of renting a property in the area and would like to register, please contact us on 0208 858 3332 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Frequently Asked Questions

What types of Tenancy Agreement is used?

The most common form of Tenancy Agreement we use is an 'Assured Shorthold Tenancy' (AST) under the 1988 Housing Act (ammended 1996). This type of tenancy offers the most flexibility and protection to both landlord and tenant and is considered the standard agreement offered by most agents.

What is a 'break clause'?

This is a clause inserted into a fixed term tenancy, typically if the initial fixed term is for 12 months. A break clause will usually be worded in such a way as to allow either landlord or tenant to give two months written notice at any stange after a particular date or period of the tenancy, thus being able to 'break' the tenancy earlier than the fixed term.

Note: A break clause is not necessarily standard practice in all of our tenancy agreements; both the landlord and tenant must agree to insert the break clause if requested.

What deposit do we take?

In the majority of cases we take a dilapidation deposit equivalent to six week's rent on our Assured Shorthold Tenancies. This protects the Landlord against an excessive damage to the property caused by the tenant and is assessed at the end of the tenancy. (See Tenancy Deposit Scheme section for more details).

In some exceptional circumstances the amount of deposit taken can vary however this must be negotiated and agreed between the landlord and tenant before the tenancy commences.

Note: As an additional measure of protection to all tenants' deposits, we organise a full, impartial inventory document that details the condition of the flat at the commencement of the tenancy and is to be agreed by both tenant and landlord.

Do we accept DSS tenants?

We have to let our Landlords decide whether they accept rent paid by DSS housing benefits. In many cases landlords look for fully referenced proffessional tenants but in some special circumstances they are prepared to consider other types of tenants. We will be happy to take your details if you are DSS tenant and should we have any suitable properties available we will contact you.

What else do I need to do before I move in?

The majority of our rental properties will require a satisfactory reference check to be performed on the individual wishing to rent the property. We use an independent reference agency, accredited by the FSA, to perform this check. Prospective tenants must complete the short form with their information and salary details. If tenants are unable to financially cover the full rent obligations themselves then a guarantor may be sought. 

Note: All information provided to the reference agency is confidential and will never be shared with third party.

If you have any other questions regarding any stage of the lettings process please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it